SidequestSupport
Stuck on a quest, or something not working? Write to us.
Questions
Does it work without signal?
Yes. A quest downloads to your phone in full (the words, the pictures and every audio clip) before you set off, so once it is on your phone it plays with no connection. Downloading it needs one, so do that on Wi-Fi before you leave. The games work offline too, the read-aloud one included.
Why does Sidequest want my location?
To move you along the route and to know when you are close to a stop. It is used only while the app is open, it stays on your phone, and it is never sent to us. You always tap to say you have arrived; the app never moves on by itself.
How do I sign in?
Continue with Google, continue with Apple, or use your email address and a one-time code. You can also start as a guest and sign in later.
Will my progress move to a new phone?
Which stops you have heard and what you have found are kept on the phone. Deleting the app, or moving to a new phone, starts those over.
Can I start a quest over?
Yes. On Home, press and hold the quest and choose Start this quest over. The same menu has Remove from this phone; the quest stays in Explore if you want it back.
How do I delete my account?
In the app: You → Settings → the ⋯ menu → Delete account. Deletion is immediate and cannot be undone, and it deletes the whole Tsumida AI account in every app that uses it. If you cannot get into the app, email us from the address on your account with the subject "Delete my account". The Privacy Policy has the details.
Is it safe to use while walking?
Watch the street, not the screen. Keep the volume where you can hear traffic, obey the signals, and if the map and the street disagree, trust the street. The Terms say more.